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1. @itsmfabrik vor 1 Tag

   ITSMFabrik News is out! http://t.co/9AVQCBA6pC ▸ Top stories today via @TroyDuMoulin @ThinkHDI @GamingWorksNL

2. IT Process Maps vor 1 Tag

   ITIL Process Map also for MS Visio™ 2013 Microsoft has recently published the latest edition of Visio... ITIL Process Map also for MS Visio™ 2013Microsoft has recently published the latest edition of Visio™ 2013. The ITIL Process Map (2011 Edition) can be used with this new version of Visio™.The Visio™ add-in included in the ITIL Process Map (the "ITIL Repository Feature") had to be updated to be compatible with Visio™ 2013.If you are an existing customer, you may receive the latest version of the ITIL Visio™ add-in, including an updated user manual, free of charge.

3. IT Process Maps vor 3 Tagen

   ITIL Wiki: How to implement ITIL -- Process Design Determining the sequences of activities within each ITIL process (defining the "ITIL process flows") is bound to require considerable effort. This makes it important to concentrate on the areas which really matter to your organization.

   

   ITIL Implementation - Process Design - IT Process Wiki wiki.en.it-processmaps.com

   ITIL Process Design - Designing ITIL Processes ... the result is documented in the form of detailed process flow diagrams.
4. vor 3 Tagen

   ITIL Wiki -- How to implement ITIL | Process Design - Designing ITIL process flows: http://t.co/zgH78iAU4l #itil #itsm

5. IT Process Maps (deutsch) vor 3 Tagen

   ITIL Wiki: ITIL implementieren -- Prozess-Design Implementierbare Prozessabläufe auf der Grundlage der... ITIL Wiki: ITIL implementieren -- Prozess-DesignImplementierbare Prozessabläufe auf der Grundlage der ITIL-Literatur zu entwerfen und die Abfolge der Einzelaktivitäten innerhalb eines jeden Prozesses festzulegen, ist sehr arbeitsintensiv. Daher ist es wichtig, sich auf die für die eigene IT-Organisation wesentlichen Bereiche zu konzentrieren.Und dies ist zu tun:- Legen Sie die Einzelaktivitäten innerhalb der ITIL-Prozesse im Detail fest- Bestimmen Sie Leitlinien und Checklisten zur Unterstützung der Prozessdurchführung- Definieren Sie die Prozess-Outputs

6. IT Process Maps vor 3 Tagen

   ITIL Wiki: How to implement ITIL -- Process Design Determining the sequences of activities within each... ITIL Wiki: How to implement ITIL -- Process DesignDetermining the sequences of activities within each ITIL process is bound to require considerable effort. This makes it important to concentrate on the areas which really matter to your organization.And this is what needs to be done:- Define the individual activities within the ITIL processes ("ITIL process flows")- Determine guidelines/ checklists to support process execution- Specify the process outputs

7. @itsmfabrik vor 1 Woche

   ITSMFabrik News is out! http://t.co/GpTHR3coIX ▸ Top stories today via @servicenow @JSchroedl

8. IT Process Maps vor 1 Woche

   Best Management Practice - News: German Translation of ITIL 2011 Exams now available. Alle Prüfungen für ITIL 2011 gibt es nun in der deutschen Übersetzung.

   
9. vor 1 Woche

   via @BMPPublisher: Full German ITIL 2011 Qualifications Scheme now available! http://t.co/zc00zbcG2a #itil #itil2011

10. IT Process Maps vor 2 Wochen

    ITIL Wiki: How to implement ITIL -- Establishing ITIL Process Controls Process Owners use objective quality criteria (quality measurements, also known as Key Performance Indicators or KPIs) to assess whether their processes are running "well". This puts them in a position to decide upon the need for process ...

    

    ITIL Implementation - Process Control - IT Process Wiki wiki.en.it-processmaps.com

    A coherent strategy for ITIL process control delivers the necessary data for a continuous process improvement. ...
11. vor 2 Wochen

    ITIL Wiki -- How to implement ITIL | Establishing ITIL Process Controls: http://t.co/YiadVWLPCa #itil #itsm

12. vor 2 Wochen

    ITIL Wiki -- How to implement ITIL | Definition of ITIL Process Interfaces: http://t.co/rNNl0nzeZj

13. IT Process Maps (deutsch) vor 2 Wochen

    ITIL Wiki: ITIL implementieren -- Prozess-Controlling einrichten Mit Hilfe objektiver Qualitätskriterien... ITIL Wiki: ITIL implementieren -- Prozess-Controlling einrichtenMit Hilfe objektiver Qualitätskriterien (Qualitätskennzahlen, auch Key Performance Indikatoren oder KPIs genannt) sind die ITIL-Prozessverantwortlichen in der Lage zu beurteilen, wie gut ihre Prozesse laufen und ob Verbesserungsbedarf besteht.Und dies ist zur Einrichtung des Prozess-Controllings zu tun:- Bestimmen Sie die Kennzahlen (KPIs) für die einzuführenden ITIL-Prozesse- Definieren Sie die Messmethoden für die KPIs- Spezifizieren  Sie ein geeignetes Berichtswesen

14. IT Process Maps vor 2 Wochen

    ITIL Wiki: How to implement ITIL -- Establishing Process Control Process Owners use objective quality... ITIL Wiki: How to implement ITIL -- Establishing Process ControlProcess Owners use objective quality criteria (quality measurements, also known as Key Performance Indicators or KPIs) to assess whether their processes are running "well". This puts them in a position to decide upon the need for process improvements.And this is what needs to be done:- Determine metrics (KPIs) for the ITIL processes to be introduced- Define measurement procedures for the KPIs- Specify suitable reporting procedures

15. @itsmfabrik vor 2 Wochen

    ITSMFabrik News is out! http://t.co/GpTHR3coIX ▸ Top stories today via @ITILzealot @GoNavvia @TroyDuMoulin

16. vor 2 Wochen

    ITIL this week: Cabinet Office will form a joint venture with Capita -- Pete Swabey on Information Age: http://t.co/GkHZ81n7b1

17. IT Process Maps vor 2 Wochen

    ITIL this week: Cabinet Office will form a joint venture with Capita -- Pete Swabey on Information Age.

    

    New organisation will take over collection of royalties from the UK government's best practice framework portfolio, which includes ITIL and PRINCE2  
18. @itsmfabrik vor 3 Wochen

    ITSMFabrik News is out! http://t.co/GpTHR3coIX ▸ Top stories today via @HPConverge @servicedesk360 @ITSMGeek

19. vor 3 Wochen

    ITIL Wiki -- How to omplement ITIL | Definition of ITIL Process Interfaces: http://t.co/rNNl0nzeZj #itil #itsm

20. IT Process Maps vor 3 Wochen

    ITIL Wiki: How to implement ITIL -- Definition of ITIL Process Interfaces Just how great the importance of process interfaces is for the design of optimal work procedures frequently becomes apparent during the analysis of as-is Processes: Weaknesses in processes often occur at those points where one process ends and ...

    

    ITIL Implementation - Process Interfaces - IT Process Wiki wiki.en.it-processmaps.com

    A challenge during the definition of the ITIL interfaces lies in the fact that, as a rule, not all ITIL processes are introduced at once...
21. IT Process Maps (deutsch) vor 3 Wochen

    ITIL Wiki: ITIL implementieren -- Definition der ITIL-Prozess-Schnittstellen Wie groß die Bedeutung ... ITIL Wiki: ITIL implementieren -- Definition der ITIL-Prozess-SchnittstellenWie groß die Bedeutung der ITIL-Prozess-Schnittstellen für die Gestaltung optimaler Arbeitsabläufe ist, wird oft schon bei der Analyse der Ist-Prozesse augenscheinlich:Schwachstellen in den Prozessen treten besonders häufig an den Schnittstellen auf - eben dort, wo ein Prozess endet und ein anderer beginnt...Und dies ist zu tun:- Definieren Sie die  ITIL-Prozess-Schnittstellen, bevor Sie die detaillierten Prozessabläufe festlegen- Beachten Sie dabei die Schnittstellen der einzuführenden ITIL-Prozesse untereinander, mit anderen Service-Management-Prozessen sowie mit den Prozessen der Kunden und Lieferanten.

22. IT Process Maps vor 3 Wochen

    ITIL Wiki: How to implement ITIL -- Definition of ITIL Process Interfaces Just how great the importance... ITIL Wiki: How to implement ITIL -- Definition of ITIL Process InterfacesJust how great the importance of process interfaces is for the design of optimal work procedures frequently becomes apparent during the analysis of as-is Processes:Weaknesses in processes often occur at those points where one process ends and another one begins...And this is what needs to be done:- Define the process interfaces before dealing with the innards of the processes in detail- Take into account the interfaces of the ITIL processes to be introduced: with each other | with other service management processes | with customer and supplier processes

23. @itsmfabrik vor 4 Wochen

    ITSMFabrik News is out! http://t.co/GpTHR3coIX ▸ Top stories today via @COMPUTERWOCHE @ITIL_Owl @CBTNuggets

24. vor 1 Monat

    via Jürgen Dierlamm @zwitscher66: Event - itSMF LIVE! Next Generation ITSM, 23.04.13, Frankfurt a.M.: http://t.co/ojPJYJMrU8

25. IT Process Maps vor 1 Monat

    ITIL Wiki: How to implement ITIL -- Definition of the To-Be Process Structure Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. And this is what needs to be done: - Determine the Service Management processes which are to be introduced - Create ...

    

    ITIL Implementation - Process Structure - IT Process Wiki wiki.en.it-processmaps.com

    Determination of the ITIL processes to be introduced (To-Be Process Structure) - Selection of relevant ITIL processes from the reference process structure...
26. vor 1 Monat

    ITIL Wiki -- How to implement ITIL | Definition of the To-Be Process Structure: http://t.co/sUy3772RmN #itil #itsm

27. IT Process Maps vor 1 Monat

    ITIL Wiki: How to implement ITIL -- Definition of the To-Be Process Structure Following the analysis... ITIL Wiki: How to implement ITIL -- Definition of the To-Be Process StructureFollowing the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus.And this is what needs to be done:- Determine the Service Management processes which are to be introduced- Create a structured process breakdown ("To-Be Process Structure") of the ITIL processes to be introduced

28. IT Process Maps (deutsch) vor 1 Monat

    ITIL Wiki: ITIL implementieren -- Die Soll-Prozess-Struktur entwickeln Im Anschluss an die Analyse der... ITIL Wiki: ITIL implementieren -- Die Soll-Prozess-Struktur entwickelnIm Anschluss an die Analyse der Ausgangssituation werden die Schwerpunkte des ITIL-Vorhabens im Einzelnen festgelegt.Und das ist zu tun:- Legen Sie die Service-Management-Prozesse fest, die im Rahmen des ITIL-Projekts eingeführt werden sollen- Erarbeiten Sie eine Gliederungsstruktur der neu einzuführenden ITIL-Prozesse (die "Soll-Prozess-Struktur")

29. @itsmfabrik vor 1 Monat

    ITSMFabrik News is out! http://t.co/GpTHR3coIX ▸ Top stories today via @CK7_GmbH

30. vor 1 Monat

    ITIL Wiki -- How to implement ITIL | ITIL Self Assessment: http://t.co/Oaqynwh0K1 #itil #itsm